Is it possible to register multiple vehicles on the same agreement?

Yes. You can add multiple under “License plate number entered”.

Is it possible to register one license plate number on two different agreements?

No. One license plate number can only be connected to one agreement.

Can I register several credit cards on one agreement?

No. In the current solution only one credit card at the time is accepted.

Do I need to have the mobile phone with me upon entering the parking facilities?

No. The phone is not necessary after all agreement details has been entered.

What happens with vehicles with no license plate in front?

Only vehicles with a visible license plate in front will be able to utilize the Sesam Sesam solution.

What do I do when the barrier does not open automatically on entry?

You must use the existing system by taking a paper ticket, and pay this before you exit the facility.

What do I do when the barrier does not open automatically on exit?

Please contact the warden using the intercom. This service is open 24/7.

I would like receipts for some of my visits. What do I do?

Under each transaction in the payment history you will find a button which sends the receipt to your registered e-mail address.

What could be the reasons why the barrier does not open?

1. The license plate can be covered or damaged.
2. Too high speed towards the barrier.
3. Too short distance to the vehicle in front.
4. Change of lane before the barrier so that the camera does not read the license plate properly.

Can vehicle attributes lead to reduced quality of the service?

Yes, Sesam Sesam is based on number plate recognition. Headlights, bullbar and license plates located on the front left of the vehicle can lead to reduced readablity.

What is the difference between a direct debit card and credit card?

The main difference between a direct debit card and a credit card is that charges occurring on the debit card will be directly charged to your bank account, while the credit card is not connected to your bank account. Normally you would have to enter a pin code for use of the debit card, but credit card does not require it.

Which payment methods are accepted?

Only credit cards.

Which credit cards are accepted?

The following credit cards are accepted: Visa, Mastercard, Eurocard and Maestro.

What do the statuses on the payment history list mean?

There are three statuses describing a payment. When a payment has a pending status, it means that it is being processed by the system. After processing it will be changed to failed or charged. A failed payment means that it has been rejected or an communication error occurred. Sesam Sesam will try to reprocess pending payments. When it succeeds, the payment status will be changed to charged (your credit card will be charged).

What happens if the payment fails?

The system will try to charge you one more time within 24 hours. If the payment still fails, an invoice will be issued to the owner of the vehicle.

I would like receipts for some of my visits. What do I do?

Under each transaction in the payment history you will find a button which sends the receipt to your registered e-mail address.

When will the system charge me for my visits?

Sesam Sesam will send charges to the payment vendor on a daily basis. The amount that is charged is the sum of the fees from complete parking visits done on the previous day.

What does it mean that the Sesam Sesam agreement is inactive?

The Sesam Sesam agreement is set inactive when you turn automatic payments off or remove your credit card information. When inactive, you will not be charged automatically and your car will not be recognized while driving through car park entries and exits.

Can all the vehicles be in the parking facility at the same time if I have multiple vehicles on an agreement?

Yes. You will get a separate transaction for each vehicle.

I would like to turn off my Sesam Sesam agreement temporarily. Is this possible?

Yes. You can use the slider button to the right of “Automatic payment” in the menu. If the button is located to the right Sesam Sesam is enabled, if the button is located to the left Sesam Sesam is disabled. Remember that you need to be connected to the internet for the change to take effect.